FAQ'S

WHEN I CLICK ON A COLLECTION I GET THIS MESSAGE? 

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Use fewer filters or remove all

FOR THE PRODUCTS TO SHOW CLICK ON THE 'REMOVE ALL' BUTTON AND THE COLLECTION WILL LOAD

I AM HAVING PROBLEMS PERSONALIZING MY ITEM.

PLEASE HIT THE REFRESH BUTTON ON YOUR BROWSER

HOW DO I PERSONALIZE MY ITEM?

MAKE SURE YOU HAVE SELECTED THE CUSTOMIZABLE ITEM 

- SELECT THE COLOUR OPTION YOU WOULD LIKE

- SELECT THE SIZE YOU WANT (SEE SIZE GUIDE BELOW EACH PRODUCT DESCRIPTION) 

- CLICK ON - THE BLACK BUTTON LABELED - PERSONALIZE DESIGN

- WHEN YOU ARE DONE CLICK 'ADD TO CART' 

- REVIEW ITEMS IN CART ARE CORRECT BEFORE YOU HIT CHECK OUT AND PAY

WHAT IS YOUR REFUND POLICY? 

ALL SALES ARE FINAL. NO REFUNDS. 

IF YOU HAVE SELECTED ITEMS THAT HAVE 'CUSTOMIZABLE' IN THEM PLEASE ENSURE YOU HAVE CUSTOMIZED THE ITEMS SAYINGS & FONT COLOUR AND COLOUR OF ITEM IF APPLICABLE. IF YOU HAVE NOT CHANGED IT IT WILL COME WITH THE DEFAULT SAYING ON IT. 

EXAMPLE OF THE DEFAULT CUSTOMIZATION IT WILL COME WITH IF NO CHANGES ARE MADE

 

IF YOU DO NOT WANT A CUSTOMIZABLE ITEM PLEASE FIND THE ITEM IN THE STORE WITHOUT THE CUSTOMIZABLE OPTION.

 

WHAT IS PRINT ON DEMAND MEAN AND WHY IS IT A A FEW WEEKS OR MORE UNTIL I RECEIVE MY ORDER?

THIS PRODUCT IS MADE ESPECIALLY FOR YOU AS SOON AS YOU PLACE AN ORDER, WHICH IS WHY IT TAKES US A BIT LONGER TO DELIVER IT YOU AND IS DEPENDENT ON WHERE IN THE WORLD YOU ARE SHIPPING TOO. MAKING PRODUCTS ON DEMAND INSTEAD OF IN BULK HELPS REDUCE OVERPRODUCTION, SO THANK YOU FOR MAKNG THOUGHTFUL PURCHASING DECISIONS! IT ALSO ALLOWS US TO OFFER YOU PERSONALIZED ITEMS.